It is December and our society’s obligatory need to pump up the “holidays” is in full swing. There is a Christmas tree lot on every corner, Salvation Army’s ringing bells at every store and Chicago’s Lite FM has been playing Christmas music since Labor Day. All this seems to be the usual but for one thing, fewer people are exchanging gifts this year. Many may say it’s the economy (very plausible), many say it’s not as important (also plausible), but I say it is mostly for this reason: CRAPPY CUSTOMER SERVICE.
Americans, we have had enough, haven’t we? These corporate conglomerates have gotten too big for their Brooks Brothers britches. (disclaimer: I have no personal issue with Brooks Brothers. They just happen to have good alliteration in a post about poor customer service. Sorry Brother of Brooks) Especially now with shopping mania, there is a constant reminder of how companies have gotten so large that no one has to be held accountable for their actions. It’s an endless series of phone call transfers from one department to the next to the next until you’re conveniently disconnected. No one has to be held responsible. The apologies are about as deadpan and lifeless as a helium balloon that’s limply hovering 3 inches above the floor 6 months after a birthday party, “I apologize, ma’am (breath) for the inconvenience, I’ll transfer you to our specialist in that area, please hold.” I bet they’re really sorry though, sorry they have no other choice but to work for a crappy company that angers people like The Bridge. For that, I give them The Big Ol’ Bridge Eye Roll.
Pissed.
Readers, how have you been angered recently?
